Dispute Resolution 争议的解决

Methods 方法

  1. Dispute resolution advisor 争议解决顾问协调
  2. Negotiation between superior management 高层领导协商
  3. Mediation 调解
  4. Arbitration 仲裁
  5. Litigation 法院裁决

Notes for Mediation

OVERALL

  1. Seating arrangement
  2. Prepare
  3. Introduce
  4. Understand
  5. Acknowledge
  6. Negotiate
  7. Agree
  8. Do not be dominating
  9. Be facilitative not inquisitorial
  10. Encourage joint discussion
  11. Do not give advice
  12. Indentify needs, interests, goals, objectives and any underlying issues
  13. Identify and discuss the issues, for example by listing an agenda
  14. Do not breach confidentiality
  15. Interests not position
  16. Needs not rights

Issues

Needs

Goals

Objectives

Common Grounds

Options

PHASES

  1. Preparatory Stage
  2. Introductory Phase
  3. Understanding Phase
  4. Negotiation Phase
  5. Agreement Phase

OPENING STATEMENT

  1. Greetings
  2. Purpose of this Meeting
  3. Introduction of Parties
  4. Self Introduction
  5. Disclosure of Interests
  6. Checking of Authorities
  7. Confirmation of Appointment
  8. Explanation of the Mediation Process
  9. Agenda of this Meeting
    • Joint Session
    • Opening Position Statement by Each
    • Identify an initial list of Common Grounds
    • Listing Issues and Agenda
    • Exchanging Views of Agenda Items to find Common Grounds
    • Separate Session
    • Joint Session
      • Acknowledging Differences
      • Needs / Goals / Objectives / Options
    • Separate Session as required
    • Joint Session to agree
  10. My role: Non-judgmental / non-directive / neutral
  11. Role of all: Finding common interests and goals / Speak freely
  12. Equal time
  13. Confidentiality
  14. Privileged / Without prejudice so far as legal
  15. Legal
  16. Voluntary
  17. Chance of Success
  18. Ground Rules / Courtesy Protocol
  19. Any questions?

OPENING POSITION STATEMENT BY EACH

  1. Listening and attending
  2. Eye contact
  3. Note taking
    • Facts and figures
    • Hints
    • Things in disputes
  4. Acknowledgement of concerns/needs/interests
  5. Use of clarifying questions
  6. Summary of parties’ opening statements
  7. Have I missed anything?

JOINT SESSION

  1. Listing Issues
    • Neutral words
    • Contract interpretation
    • Materials
    • Workmanship
    • Maintenance
    • Communication
    • Authority
    • Records
    • Programme / Progress / Time to Complete
    • Value
    • Budget
    • Quantum
    • Policy
    • Commitment
    • Business Objectives
    • Share of Workload
  2. Listing Common Grounds
    • Avoid further conflicts
    • Reduce further time and resources
    • Maintain good relationship
    • Keep reputation
  3. Listing Agenda
  4. Agree order to discuss
  5. Discuss

SEPARATE SESSIONS

  1. Greetings
  2. Procedure and confidentiality explained
  3. Probing
    • Past relationship
    • Reason for bad relationship
    • Reputation
    • Sentiment
    • Personal feeling
    • Personal involvement
    • Interests
    • Needs
    • Future relationship
    • Future expectation
    • Future business plans
    • Future personal plans
    • Costs, time and burden of alternatives
    • Mutual value
    • Retention
    • Lien
    • Budget limit
    • Objectives
    • Hidden agenda
    • Emphatic
  4. Doubt casting
    • Feasibility
    • Contractual validity
    • Accuracy of quantities
    • Reasonableness of rates
    • Third party inspection and opinion
    • Release from performance
    • Apology
    • Acknowledgement
  5. Acknowledgement
  6. Summary
    • Any missing point
  7. Suggestions

OPTIONS GENERATION

  1. Expand common grounds
    • Avoid further conflicts
    • Reduce further time and resources
    • Maintain good relationship
    • Keep reputation
  2. Identify interests and needs
  3. Options on whiteboard
    • Money
    • Timely payment
    • Alternative contracts
    • Alternative accommodation
    • Alternative measures
    • Reputation
    • Publicity
    • Future jobs
    • Future co-operation
  4. Reality testing
  5. Confidentiality stressed

AGREEMENT

  1. Terms agreed
  2. Money and Other considerations
  3. Time to implement
  4. Reality testing
  5. All issues covered
  6. Confidentiality clause
  7. Mutual release clause
  8. Scope of release
  9. Liability retained
  10. Follow up action
  11. Review of agreement implementation
  12. Non-performance of agreement
  13. Contingency arrangements
  14. Commendation of parties